Understanding Our Refund Policy
Our refund policy is governed by our official Terms of Service. Unless otherwise specified in a particular promotional offer or defined in our Service Level Agreement (SLA), all fees and charges paid to VPS-SERVER HOST for services are non-refundable.
Key Points
- Standard Services: All standard service fees are non-refundable.
- Promotional Offers: Some special promotions may include their own specific refund terms, which will be clearly stated at the time of purchase.
- Service Level Agreement (SLA): The SLA provides for service credits as the sole and exclusive remedy for service interruptions. This does not include monetary refunds. For more details, please see our [[KB:Service Level Agreement (SLA) Explained]] article.
We encourage all customers to review the full Terms of Service for complete details.
